Frequently Asked Questions.

  1. What hours are you available?

    Monday - Thursday 0900-2000

    Times/dates are subject to change last minute based on tutors needs. Please expect a 12/24 hour turn around time on replies.

  2. To schedule a session, visit the website and click on the white button that says "schedule a session." You will then see a list of group courses available. If you can't find the group you need, please contact us at 210-241-4777 via text message. For private sessions, click on the button labeled "private session" and my picture will appear with my availability. You can also view my assistant Laurie Webb's calendar.

  3. What if I’m late?

    Tutor will wait up to 15 mins after your scheduled time before leaving the session and it’s considered a no call no show! 

    We are not responsible for sending reminders of your appointments.

    You are allowed one reschedule date and it MUST be a date open on the schedule NOT a squeeze session! 

    After that NO RESCHEDULE AND NO REFUNDS

  4. If you don't see any available dates, it means I am fully booked. I typically book out a month in advance. Check the "private squeeze session" tab for any available slots. The calendar is open for booking up to a year in advance. You can reschedule your session by using the Reschedule button in your customer portal, which is created when you book a session.

  5. What happens if I cancel?

    Client will be offered a one-time rescheduling session. No refunds are given for sessions missed due to client.

  6. What happens if my tutor cancels?

    Client will be given email and/or text notice of cancelled session. The client will have the option of receiving a full refund or rescheduling the session.

  7. Tutors never assign practice tests without meeting one-on-one with their students. A student must work with the tutor on these issues in order to succeed with the content and testing strategies.